Shipping & Return Policy

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We offer Free Shipping on all US orders over $150 or International orders over $500. Please use coupon code SHIPFREE to get your free shipping. 

Order Processing

We ask our customers to please allow 2-3 business days for their orders to be processed and shipped. 

In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to hairiambykatina@hotmail.com referencing your order number.

We offer the following methods:

• Standard (5-7 Business Days)
• Economy (3-5 Business Days)
• 3 Day (3 business Days)
• 2 Day (2 Business Days)

We utilize the following carriers:

• USPS

International Shipping:

We offer the following methods:

• Priority (3-5 Business Days)
• Standard (7-12 Business Days)

We utilize the following carriers:

• USPS
• 
  

Customs and Brokerage Fees:

 The buyer will be responsible for any of these types of fees and charges.

Order Tracking:

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

Please feel free to contact us  if you have any questions regarding your order.

Defective Items:
If you or your customer received a defective item, you may return it within 5 days from receipt of delivery. You will need to contact our Customer Service department at hairiambykatina@hotmail.com.  Please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of defect.

 Unauthorized returns will not be accepted.